Frequently Asked Questions

Southernstar.ie Registration/Subscription FAQs

How do I register/subscribe, how much does it cost?

Our ePaper subscription allows instant access to our award-winning coverage of the news and stories that matter to you.

We have access plans tailored to you and how you want to view your news starting from as less than €2 per week.

Ready to subscribe? Click here or call customer care on +353 (28) 21200.

How do I pay for a subscription?

As a digital subscriber, you can pay via debit or credit card. Your payment method will be charged automatically on a recurring basis.

Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

What kind of subscriptions are available?

ePaper Subscription: The ePaper bundle offers you access to all content on southernstar.ie. Our ePapers are just like the newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience

You also have access to 10+ years of Southern Star archives.

Ready to subscribe? Click here or call customer care on +353 (28) 21200.

What billing name will I see on my bank or credit card statement, if I subscribe?

Southernstar.ie

What is the ePaper?

If you subscribe to our ePaper bundle you get access to the Southern Star ePaper.

The ePaper is the digital edition of our newspaper. It looks just like the newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience.

You can download and read offline, you can save, print and share articles.

It is available on the web and as an App ( Apple devices, Google devices). Just search for The Southern Star.

I cannot log into the ePaper

To log in on the Apple or Android apps, enter your username and password.

If you have registered with southernstar.ie, your username is your email address. If you are having issues you can reset your password here.

To log in on your desktop through a web browser 

You need your southernstar.ie username and password. If you cannot remember your password, click the ‘Forgot Password’ button and follow the instructions.

My subscription doesn’t entitle me to access to the ePaper, can I give it a try?

Yes, you can upgrade your bundle to our ePaper bundle by subscribing. If you are not happy with the service, you can cancel at anytime.

How do I access southernstar.ie ePaper content?

Depending on your preference, you can access our content through our website southernstar.ie or through our ePaper App ( Apple &, Google devices) or website. You need to make sure you register and are logged in.

I cannot login or change my password on southernstar.ie?

We are sorry. Sometimes the security settings or pop up blockers on your device can cause issues when logging in or changing your password.

Please try to log in on a different web browser (e.g. Chrome or Firefox).

If this does not work, please contact our Customer Care team on +353 (28) 21200 or email [email protected] and we will do our best to log you in as quickly as possible.

How can I view my subscription details? 

You can view your subscription details by heading to the ‘My Account’ section on southernstar.ie

How do I upgrade to receive ePaper access?

You can upgrade your plan by contacting Customer Care on +353 (28) 21200 or by emailing [email protected].

How do I change my email address associated with my digital account?

To change your email address, please phone Customer Care on +353 (28) 21200 or email [email protected] and we will help you.

How do I change my contact preferences?

You can change your contact preferences by heading to the ‘My Account’ section on southernstar.ie

How do I cancel my southernstar.ie subscription?

You can cancel your subscription by heading to the ‘My Account’ section on southernstar.ie and clicking ‘Cancel Account’.

GENERAL QUESTIONS

Will there still be advertisements on southernstar.ie if I subscribe?

Yes, adverts are an important part of our business and help us maintain our high standards of journalism.

How do I contact Customer Care?

Telephone: +353 (28) 21200

Email: [email protected]

Our Customer Care team is open from 9am to 4pm Monday to Friday. We are closed on December 25th, 26th, January 1st & Easter Sunday.