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Monday March 15th, 2010 | southernstar.ie

Help & FAQ

General Questions | Online Payments | User Accounts | Newspaper Archive | Photo Archive | Postal & Digital Subscriptions


General Questions

How can I contact The Southern Star?

See our Contact page to get in touch with us.

Where can I find details about advertising in The Southern Star or southernstar.ie?

You will find information on advertising online and in print on our Rates page.

When is SouthernStar.ie updated?

SouthernStar.ie breaking news service is updated constantly throughout the day. Articles from the published newspaper are updated on a weekly basis.

When is this week's paper available online?

Each week's digital edition is available on Thursdays.


Online Payments

Is the online payment facility secure?

SouthernStar.ie's payments provider, Realex, uses state of the art security tools and techniques to ensure that your payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Realex. If you require more information please visit our Site Security page or visit www.realexpayments.com

Is my credit card information stored by SouthernStar.ie?

SouthernStar.ie does not retain any record of customers' credit card details. Please see our Privacy Policy page for more details.

What if I wish to receive a refund?

We may offer a refund in certain circumstances. Please refer to our Terms and Conditions before making purchases.

What ways can I pay for the Photo Archive and Digital Subscription?

You may pay for these services online by credit card (Visa, Mastercard) or debit card (Laser) only.


User Accounts

I forgot my password. What can I do?

You can change your password on the Edit Details page. If you continue to have problems, please email details of the issue to our Support team at support@southernstar.ie

I cannot log into SouthernStar.ie. Why not?

Please ensure that you are using the correct email and password. Note that the password field is case sensitive and these details should be entered exactly as they were at registration. If you continue to have problems, please email details of the issue to our Support team at info@southernstar.ie


Newspaper Archive

What is the Newspaper Archive?

Our newspaper archive is part of he world's largest online database of Irish Newspapers ever published to the Internet. You can search, retrieve and view Ireland's past in the exact format as it was published. As a member you will be able to search for your family history, read Ireland's diverse social and political past from the people who lived through it. Each word is retrievable and every paper is date ranged indexed by title, date month and year.

Do I have to pay for access to the archive?

You may conduct searches in the archive area for free, and view summary a thumbnail of each archive page. However, to read the full content of the archive registration is required. The registration is through www.irishnewspaperarchivies.com and their a full details of their registration is available here.


Photo Archive

What is the Photo Archive?

The Southern Star Photo Archive service provides printed copies of photographs taken by our photographers. Our archive also contains a number of unpublished images.

Do I need to register?

Yes, to purchase a photo you are required to register your details, including postal address, which will be used for delivery.

How do I search for an image?

Enter a search query or browse the issues or events sections. Visit our Photo Archive page to start your search.

Copyright & Commercial Reproduction

All photographs are copyright of The Southern Star and are for private use only. They must not be reproduced, copied, published nor used for any commercial purpose without written consent. For any queries please contact us.

Will the SouthernStar.ie copyright feature on the prints I receive?

No, the copyright featured on images in the photo archive will not appear on the photo you receive. This is an electronic copyright watermark which is only present online.

What do I get when I purchase a photo?

The photos are produced with a high quality resolution and a gloss finish. Please note that the thumbnail images online are of a lesser quality than the developed photograph.


Postal Subscriptions

What is included when I sign up for postal subscriptions?

There are 6 and 12 month postal subscriptions available. A 6 month subscription is valid for 180 days from and including the date of subscription and you will receive 26 issues. A 12 month subscription is valid for 365 from and including the date of subscription and you will receive 52 issues. You will receive the next issue available after the date of initial subscription. The printed issue will be sent to the delivery address you provide at registration.

What are the postal subscription rates?

Ireland & Northern Ireland
6 Months €48.00
12 Months €95.00

England, Scotland & Wales
6 Months €95.00
12 Months €190.00

Rest of World
6 Months €120.00
12 Months €240.00

All prices include VAT.


Digital Subscriptions

What is included when I sign up for digital subscriptions?

A subscription to the SoutherStar.ie digital subscriptions gives you unlimited access to the Digital Edition (.pdf Format) of our entire published issues for the duration of the subscription.

When will my subscription start and finish?

There are 3, 6 and 12 month subscriptions available. A 3 month subscription is valid for 90 days from and including the date of subscription and you will receive 13 issues. A 6 month subscription is valid for 180 days from and including the date of subscription and you will receive 26 issues. A 12 month subscription is valid for 365 from and including the date of subscription and you will receive 52 issues. You will receive the next issue available after the date of initial subscription.

Will I be reminded before my subscription expires?

You will be reminded with emails and messages at login when your account is due for renewal.

What are the digital subscription rates?

An annual subscription costs €88, 6 months costs €44 and 3 months costs €22. All prices include VAT.

How will I receive my issues?

The Digital Edition is available to download online once you login to your account. The Digital Edition requires Adobe Acrobat Reader which is available free to download from the Adobe website. You can download the Digital Edition for offline reading.


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